By using the kdslost platform, you agree to the collection and use of your personal information as described in this Privacy Policy. We are committed to protecting your privacy at all times.
1 Introduction and Scope of This Policy
Kdslost is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy is drafted in compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognised data protection standards.
This policy applies to all personal information we collect through the kdslost website, mobile app, customer support interactions, and any other official communication channels related to our platform. Whenever you register, log in, make a deposit, or simply browse our site, we may collect certain data as described in this document.
We believe transparency is the foundation of trust. That is why we have written this Privacy Policy in plain language — so you know exactly what happens with your data, not just vague legal terms.
2 Types of Personal Data We Collect
We only collect data that is genuinely necessary to provide you with the best service. No excess data is collected without a clear purpose. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, IC or passport number | KYC verification and member eligibility |
| Contact Data | Email address, phone number, mailing address | Account communications and notifications |
| Financial Data | Bank account number, e-wallet details, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, location (country) | Platform security and improvement |
| Usage Data | Game records, session duration, betting history | Analytics and responsible gaming |
Kdslost has never collected sensitive data such as religious information, political views, or biometric data without your explicit consent. We collect only what is necessary, and nothing more.
3 How We Use Your Personal Data
Every piece of data collected has a specific and legitimate purpose. We do not use your data for any undisclosed purpose without obtaining your consent first. The following are the primary purposes for data use:
- Account Management: Creating, maintaining, and managing your member account, including the mandatory identity verification (KYC) process.
- Transaction Processing: Verifying and processing all deposits and fund withdrawals accurately and securely.
- Platform Security: Detecting and preventing fraud, money laundering, and unauthorized access to your account.
- Customer Support: Responding to inquiries, resolving complaints, and providing effective technical support.
- Marketing Communications: Sending promotional offers, updates, and bonus information — only if you have given your consent to receive them.
- Responsible Gaming: Monitoring gaming patterns to identify signs of addiction and provide assistance where needed.
- Legal Compliance: Meeting legal reporting requirements and cooperating with authorized authorities when required.
4 Data Storage and Security Measures
All member personal data is stored on servers protected with the highest security standards. kdslost uses AES-256 encryption for stored data and TLS 1.3 protocol for data transmitted between your device and our servers. This means your information cannot be read by unauthorized parties even in the event of a hacking attempt.
Your data is retained for as long as necessary to fulfil the purposes stated in this policy. Active account records are kept throughout the active account period, while closed account records are retained for a minimum of 5 years for legal compliance and financial audit purposes. After this period, data will be securely deleted or anonymised.
- Integrated servers at certified data centers with ISO 27001 certification.
- 24/7 security monitoring with automated intrusion detection systems.
- Internal access is restricted — only authorised personnel who require access for work purposes.
- Regular data backups to ensure service continuity and disaster recovery.
5 Data Sharing with Third Parties
Kdslost never sells, rents, or trades your personal data to any third party for marketing purposes. This is our absolute commitment to every member. However, there are limited situations where we need to share your data with certain parties to ensure the platform operates properly:
- Payment Providers: Required transaction information is shared with authorised payment providers (such as card processors and e-wallet operators) to process your deposits and withdrawals.
- Independent Auditors: Limited information is shared with certification bodies such as eCOGRA for game fairness audit purposes.
- Legal Authorities: we will disclose data when required by court order, regulatory requirement, or a legitimate financial crime investigation.
- Technical Service Providers: Third-party companies that assist in our platform's operations (such as hosting and analytics) are subject to strict data protection agreements.
All third parties receiving kdslost member data are bound by data protection agreements that require them to handle your information to the same or higher security standards as our own.
6 Cookies and Tracking Technologies
Like most online platforms, kdslost uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you browse our site. They help us recognize you on future visits and personalize your experience.
- Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
- Analytics Cookies: Helping us understand how members use the platform so we can make improvements.
- Preference Cookies: Saving your preferences such as language selection and display settings.
- Security Cookies: Detecting suspicious activity and protecting your account from unauthorized access.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the kdslost platform.
7 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles we adhere to, you have the following rights regarding your personal data held by kdslost:
To exercise any of these rights, you may contact the kdslost customer support team via Live Chat on the platform. We will process your request within 14 working days. For more complex cases, we may require up to 30 days, but we will keep you informed of the progress of your request.
As a security measure, we may request identity verification before processing any requests related to your personal data. This ensures we only grant access to the rightful data owner.
8 Children's Data Protection
Kdslost is a platform exclusively for adults aged 18 and above. We do not knowingly collect, store, or process the personal data of children under the age of 18. We have strict age verification procedures in place as part of our registration and KYC process.
If we determine that personal data of an underage child has been collected unintentionally, we will take immediate action to delete that data and close the relevant account without prior notice.
9 Amendments to the Privacy Policy
Kdslost reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, industry practices, or operational requirements. Any material amendments will be communicated to all registered members via in-platform notifications or official email at least 7 days before the changes take effect.
The "Updated" date shown at the top of this document reflects the last time the Privacy Policy was modified. We encourage you to review this document periodically to stay informed about how we handle your personal data.
10 How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach out to our team. We are here to help and will provide a clear response in a timely manner.
Live Chat 24/7 — available directly within the kdslost platform. Our support team speaks Bahasa Melayu and is ready to assist you with any privacy, account security, or technical enquiries. For written enquiries, you may contact us via the platform's official email.
You may also refer to the FAQ us for answers to frequently asked questions on privacy and account security. For more information on data protection in Malaysia, you may refer to the official website of the Department of Personal Data Protection (PDPDM) Malaysia.